At Catalyst Hypnotherapy, your privacy is our priority. We handle your personal information responsibly and in line with UK GDPR and the Data Protection Act 2018.

What We Collect

We collect and process personal data necessary to provide hypnotherapy services. This may include:

• Personal Details: Name, address, phone number, email address, and date of birth.
• Health Information: Details about your physical and mental health, medical history, and reasons for seeking hypnotherapy.
• Session Notes: Notes taken during or after your sessions to support your therapy.

How We Use Your Data

Your information is used to:

• Deliver tailored hypnotherapy sessions.
• Communicate with you about appointments.
• Maintain professional records and comply with legal obligations.
• Assess therapy progress and outcomes.
• Send relevant resources or follow-up materials (e.g., handouts, recordings).
• Respond to enquiries and provide information about your care.
• Issue invoices, receipts, or payment confirmations.
• Manage cancellations, rescheduling, and business administration tasks.
• Keep anonymised notes for supervision or professional development.
• Comply with professional body requirements.
• Send occasional newsletters, updates, or service information (only with your consent).

Payments

All payments are made safely via direct bank transfer. We do not collect or store your bank account details. You initiate payments through your own secure banking platform.

We only retain basic transaction information (such as the date and amount) to comply with legal and financial recordkeeping requirements.

Confidentiality

All information shared during sessions is confidential. We will only share your data:

• If legally required (e.g., safeguarding concerns).
• With your explicit consent (e.g., communicating with your GP).
• To prevent immediate harm to you or others.

Data Security

We store your data securely, whether electronically or on paper, and only for as long as necessary (usually 6 years). After this, it will be safely deleted or destroyed.

Your Rights

You have the right to:

• Access, correct, or delete your data.
• Object to or restrict its use in certain situations.

For concerns or to exercise your rights, contact us at [Insert Contact Information].

Complaints

If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Contact 

If you have any questions about this privacy policy or how your data is handled, please contact us:

• Email: [email protected]

Your privacy is of utmost importance to us, and we are committed to ensuring your trust and confidence in our services.